Support control center

Customer support, error handling, and issue tracking in one flow.

Beauty & SaaS routes problems through a request ID, safe evidence packet, severity-aware queue, audited action, and follow-up status so owners and customers are never left guessing.

Warnings before sending

We will warn you here before anything is submitted.

Customers

Booking help without account friction

Guests can report booking, payment, calendar, notification, and accessibility issues from the page where the problem happened.

Owners

Store-aware issue visibility

Owners can track affected storefront, service, booking, media, staff, and payment context with sensitive values masked.

Support admins

Queue-based resolution

Support and platform admins receive request IDs, severity, routing, evidence snapshots, and audit requirements before acting.

Issue board

Queue routed
support_triageCalendar time not visible

Open

Support
owner_operationsService image rejected by scanner

Needs owner

Store owner
payment_reviewDeposit paid but booking pending

Escalated

Payments
platform_securitySuspicious account access

Critical

Platform admin

Evidence packet

No secrets
Request IDTenant and storeReporter roleWorkflow stepMasked contextProvider healthNotification statePayment stateFeature flagsAudit log
Production boundarySupport requests now create live queue records, evidence snapshots, audit entries, notification tasks, observability events, and Feature Sentinel evidence when configured.